1. Warehouse pickup
All products shown on this website are offered for pickup from our warehouse. They are not automatically shipped to your door. We will confirm the warehouse location, collection date, loading arrangements and any identification requirements in writing before pickup.
Displayed product prices include freight to the warehouse. Our team will confirm the total and collection arrangements before payment.
2. Door delivery by arrangement
If you need delivery to your door, contact us before payment with the full address, postcode and access details. We can discuss carrier availability, unloading requirements, timing and any additional cost. Door delivery applies only when the arrangements are confirmed in writing.
Assembly, electrical work and installation are not included unless expressly agreed. Any requested delivery or installation service, and its cost, will be explained and accepted before it is charged.
3. Availability and timing
Pickup and delivery estimates depend on the selected model or part and its availability. We will identify any backorder or import requirement and provide the expected timeframe before accepting payment. No universal timeframe is promised by this page.
We will advise you of material delays and available options. If we cannot supply within the agreed or a reasonable time, we will work with you on an appropriate solution, including a refund where applicable. You do not have to accept a substitute product without agreement.
4. Preparing for pickup or delivery
Check the model’s dimensions, weight and installation requirements against the intended location and transport method. For door delivery, tell us about stairs, narrow doorways, lifts, steep driveways, restricted truck access or other obstacles before dispatch. Do not attempt to lift heavy equipment without appropriate assistance.
Arrange an adult recipient for the agreed pickup or delivery. If you request a change, let us know promptly. A reasonable additional carrier cost caused by an incorrect address or missed agreed delivery will only be charged after its basis is explained and accepted. We will not pass on costs caused by our own or our carrier’s error.
5. Checking your order
Where practical, check the cartons and supplied items at pickup or on arrival. Record visible damage or shortages and photograph them. Contact us promptly with your order number and details so we can investigate.
Signing a delivery receipt, opening packaging or failing to spot concealed damage at the door does not waive your consumer rights. Please stop using potentially unsafe equipment. Keep useful packaging where practical, but original packaging is not required to seek a remedy for faulty goods.
6. Lost, damaged or incorrect goods
We are your point of contact for delivery problems and will liaise with the carrier. We do not transfer responsibility for goods to you merely because they have left our premises, or require you to pursue the carrier alone. Remedies for damaged, faulty or incorrect goods are explained in our Returns Policy.
7. Installation and Hapro support
Follow the manual supplied for the exact Hapro model. Electrical work must be performed by an appropriately licensed person where required. Discuss any installation service with us before ordering. Retain the invoice, model and serial number for future service; we can coordinate manufacturer assistance where needed.
8. Pickup and delivery enquiries
Email elitesunbedsAU@gmail.com or call 0402 456 694 to discuss pickup or door delivery. This policy is subject to Australian Consumer Law and does not limit remedies available for a delivery or product failure.