1. About these terms
This website is operated by Elite Sunbeds Australia Pty Ltd, ABN 45 702 167 913, ACN 702 167 913. These terms explain website use and purchases from us. Read them with our Privacy Policy, Pickup and Delivery, Warranty and Returns Policy. No term removes rights that Australian law protects.
2. Products and intended use
We supply equipment for private residential use and do not supply commercial tanning services. Buyers must be at least 18 and able to enter a contract. Follow the exact model’s manufacturer instructions, warnings and installation requirements. Product information is not medical advice or a promise of safe tanning.
Check the article number, configuration, dimensions and electrical requirements before ordering. Illustrations can include optional equipment; only items expressly included in the listing or accepted quotation form part of the order. If compatibility or suitability is uncertain, obtain confirmation from us first. Any purpose you make known to us remains subject to applicable consumer guarantees.
3. Prices and orders
Prices are in Australian dollars and include GST. Products are for warehouse pickup. If door delivery is requested, its availability, arrangements and any additional cost must be agreed in writing before payment. A quotation item is not a zero-price item.
Selecting Buy now starts an enquiry and does not place an order or take payment. Our team will contact you to confirm the products, availability, total price and pickup or delivery arrangements in writing before arranging payment separately. If we cannot accept it, we will explain and promptly refund any amount collected. We will not substitute goods or increase an agreed price without your agreement.
If we identify a genuine listing error before acceptance, we will explain the correction and offer you the choice to proceed or receive a full refund. After acceptance, a material change requires your agreement or a remedy available under law. Updated website prices do not alter an accepted order.
4. Payment and delivery
Use only the payment methods made available by us. Payment is required before collection or dispatch unless we agree otherwise in writing. This website does not accept payments. Our team will provide payment instructions through a separate platform after discussing your enquiry. The Pickup and Delivery page explains warehouse pickup, optional door delivery, access and timing. Delivery estimates do not remove our obligation to supply within an agreed or reasonable time.
5. Returns, warranties and cancellations
Australian Consumer Law remedies apply to qualifying purchases independently of any warranty. For a major failure, you can choose a refund or replacement; other compensation may apply. For a minor failure, we can arrange a free repair within a reasonable time. Further remedies apply if it is not fixed within that time.
Our existing 12-month voluntary warranty and any applicable Hapro manufacturer warranty are additional benefits. A manufacturer’s manual or foreign policy cannot remove Australian statutory rights. Contact us as the seller for a product problem; you are not required to pursue Hapro alone.
Change-of-mind returns and cancellation requests are assessed under our Returns Policy. We do not impose an automatic forfeiture of all payments. Any proposed discretionary cancellation charge must be lawful, reasonable, explained and agreed; it does not apply to an entitlement to cancel or obtain a remedy under law.
6. Website use and ownership
You may browse, save product information for personal consideration and use the site to contact or purchase from us. Do not interfere with its operation, attempt unauthorised access or submit false or unlawful material. Website branding, photographs and other content belong to us or their respective owners; this website does not transfer ownership or grant permission for commercial reuse.
Hapro and Luxura names identify the relevant products. External manufacturer links are provided for reference and have their own terms. We remain responsible for representations we make about products we sell.
7. Responsibility and disputes
Each party remains responsible for its conduct as required by law. We do not exclude liability for our negligence, misleading conduct or obligations that cannot lawfully be excluded. Website interruptions do not cancel an accepted order or remove your rights.
Please raise concerns with us first so we can investigate. You may also contact your state or territory consumer-protection agency or use available court or tribunal remedies. Australian law applies, including applicable state and territory law. You are not required to give up a forum or protection available to you under that law.
8. Changes and contact
Future changes will be dated on this page. The version accepted with your order continues to apply unless you agree otherwise or the law requires a change. For all enquiries, email elitesunbedsAU@gmail.com or call 0402 456 694.